NJI Newsletter (FORWARD)
 
 EDITOR’S NOTE

Dear clients, reinsurers and colleagues
This quarter we wish to share with you our two significant achievements: winning the Best Corporate Report Award and our managing director being invited by Insurance Association of Sri Lanka as panelist for their International Seminar, which is covered on pages 4 and 5, and on the page across.

Our learning culture has also seen a fillip: we would like you to read about our officers’ contribution and participation in local seminars, as well as accomplishment of our officers in NJI’s in-house Certificate Course. These are on pages 10, 11 and 12.

Coverage of our JEVP-RIsk Management, Karim Merchant’s talk on “Managing Risk at Construction Site” is concluded on pages 6 & 7, while our regular features appear on the usual pages.

Keeping the work-play balance, we had our annual cricket tournament which is captured with numerous photos, and accompanied by highlights of the tournament, on pages 14 and 15.

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International Seminar on Personal Lines Insurance, Sri Lanka


L to R: Mr Tahir Ahmed (Panelist); Mr El Rizali Panelist) Indonesian Insurance Association; Mr Gamal Hamza (Chairman) Ex-Chairman Egypt Re; Mr Shuji Ohmoto (Speaker) Mitsui Sumitomo Insurance Co Ltd and Mr P K Bhagat (Speaker) GIC Re, India

OUR MANAGING DIRECTOR, Mr Tahir Ahmed who attended this Seminar in Colombo was given the honour as panelist of the first session on Development of Personal LInes Insurance in Afro-Asian Markets.

This Seminar was organised by the Insurance Association of Sri Lanka in collaboration with FAIR (Federation of Afro-Asian Insurers and Reinsurers) in June 209. While personal lines insruance is big time in developed countries, it still has to take root and grow robustly in emerging and developing countries. The Seminar was
based on the rationale that, “Personal Lines Insurance continues to grow, as the risk landscape is perpetually undergoing rapid change, due to the changes in weather patterns, societal values and other man-made catastrophies. There are also positive demographic changes in the Afro-Asian markets, with increasing
numbers in the middle and upper-middleclasses, which create additional market segmets for the personal lines insurers. Apart from this, there is a dearth for insurance at the grassroot level for low-income earners. Clearly, even in arduous times opportunity abounds.”

Two speakers read excellent papers in the first sesion and Mr Tahir Ahmed was asked to comment on the papers and to introduce Pakistan Insurance Industry with special emphasis on Personal Lines insurance in Pakistan and the contribution NJI is making in this regard.

Chairman of Insurance Association of Sri Lanka presenting a souvenir to our Managing Director

NJI wins BEST ANNUAL REPORTS AWARD
ON 15 TH JUNE 2009 our Executive Director-Finance Mr Atiq Anwar Mahmudi received Best Annual Reports
Award from the Governor of State Bank of Pakistan, Syed Salim Raza as seen in the picture across.

The award was initiated by South Asian Federation of Accountants (SAFA) an apex body of SAARC who are committed to developing the accountancy profession in South Asia. The competition encourages and recognizes excellence in annual reporting. In Pakistan these awards are jointly organized by Institute of Chartered
Accountants of Pakistan (ICAP) and Institute of Cost and Management Accountants of Pakistan (ICMAP).

The Best Corporate Report Award Ceremony for the year 2008 was held on 15 th June, 2009 at a local hotel. This year 194 companies listed on stock exchange have participated through their annual reports. Overall 31 companies were presented awards in following categories:
Banking sector
Non- Banking Financial sector
Textile
Chemical & Fertilizers
Engineering
Fuel & Energy
Others

NJI is awarded best corporate report award in the Non Banking Financial sector.

A special supplement was published in all leading news papers comprising appreciation messages from, President,
Prime Minister and Financial advisor to Prime Minister. The message from Mr.Abdur Rahim Suriya (Chairman Evaluation committee) has detailed out the objective of the award, which to promote corporate accountability through the publication of timely information.

Speaking on the occasion of presentation ceremony, the chief guest Syed Salim Raza, Governor State Bank of Pakistan opined that this award would certainly take the country towards greater transparency in disclosure
of annual accounts and to strengthen good governance practices in the corporate sector. This award would also narrow the creditability gap, which exists between various stakeholders and the management
of the companies, he added.

The world is moving towards openness and transparency. Just as good governance rest on transparency, so does good corporate governance also rest on transparency in the system of accounting and reporting to the stakeholders. The achievement of best corporate report award by NJI demonstrates excellence and
transparency for providing in depth knowledge and better understanding of the financial results of the company to the stakeholders.

All heads to NJI Finance team for their commitment and hard work to found a place in list of winners. We hope their dedicated efforts will continue next year also.

- Nawaid Jamal, JEVP-Finance

 

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ANALYSIS OF RISK
RISK ASSESSMENT is a scientifically based process of evaluating hazards and the likelihood of exposure to those
hazards, and then estimating the resulting impact. It provides a scientific framework for understanding the impact of a wide variety of variables by considering several key questions, such as:

• What are the factors that result in risk to operate?
• What is the likelihood?
• How much loss could occur?
• How much can that loss be reduced by various intervention strategies?

Risk assessments may be qualitative, semi-quantitative, or quantitative. Qualitative assessments usually identify a high, medium, or low level of risk. Semi-quantitative assessments
• Construction of fireproof walls to segregate potential fire risk areas.
• Construction of escape routes/exits and access for fire firefighting.
• Wearing proper personal protective equipment (i.e. hardhat, goggles and gloves).
• Use of proper tools and equipment.
• Storage of empty or compressed gas cylinders with an approved chain or webbing.
• Empty and full cylinders should be stored in separate areas or be separated by a firewall.

Cylinders in use shall be properly secured in an upright position and shall be transported only on cylinder carts.
No electrical work should be performed “hot” when it can be done “cold”. All electrical equipment should be periodically

MANAGING RISKS AT CONSTRUCTION SITE - PART II - ANALYSING RISK (CONCLUDED)

may be used to prioritize risks in relation to one another. Quantitative assessments are often used to identify and
evaluate safety control points or estimate the benefits of various intervention strategies.

RISK CONTROL MEASURES: Risk control is the process of implementing measures to reduce the risk associated with a hazard. It is important that control measures do not introduce new hazards, and that the ongoing effectiveness of the controls is monitored.

After careful study of the risks identified and assessed for potential vulnerability in achieving the desired goals of timely completion of the project, the following decisions may be taken:
Reduce the Risk (Physical Risk Improvement measures)
• Retain the Risk
• Transfer the Risk

Reduce the Risk (Physical Risk Improvement Measures) There are many measures based on scientific and engineering research suggested to minimize impact of the risks at construction sites. Some of them, common to most of the construction sites are listed below: inspected. Spliced or damaged electrical cords shall not be
used until properly repaired.

Electrical cords on power tools and extension cords shall have heavy-duty rubber insulation. In case of fire or smoke inside building - nearest fire alarm pull box should be used. Make available appropriate number and type of fire extinguishers as per class of fire.

• Class A - wood, paper, grass, and cloth
• Class B - grease, oil, flammable liquids
• Class C - energized electrical equipment

Sources of ignition, such as cigarettes, matches, portable heating equipment, unguarded light bulbs etc., must be
prohibited in areas where explosives, flammable liquids or gases, or other combustibles exist. (i.e., near chemical exhaust outlets, flammable liquid storage areas, sump pump areas, and refueling areas)

• Always obey “No Smoking” signs.
• Never check for possible natural gas leaks with an open flame.
• Flammable liquids shall be kept in approved safety cans. These containers shall be clearly labeled and stored in a separate, protected area.
• Rags that contain oils or solvents shall be kept in covered metal containers until they can be safely disposed of.
• Supervisors shall allow only properly trained employees to operate power equipment or machinery.
• Welding and cutting operations shall be performed only by authorized personnel under proper supervision.
• Work Area Housekeeping should be maintained.
• Regular inspection of weight lifting equipment like cranes hoists etc.
• Proper training of site personnel for evacuation procedures.
• Site personnel should be assigned duties for installing and maintaining fire fighting facilities.
• Provide 24-hour security on site by locked gates, and nightly rounds.
• Appoint right people.
• Allow adequate time.
• Provide information to team.
• Ensure effective communication among the team members.
• Ensure suitable management arrangements.
• Ensure adequate welfare facilities at site.
• Special caution for using combustible insulation and sealing material or adhesives.

Retain the Risk: Some of the risks are retained by owners/ contractors because either these are rated low (less vulnerable) like regular maintenance costs and considered retainable or seem to be very expensive to transfer; best example would be terrorism.

Transfer of Risks: Once it is decided to transfer risk, many options are available. Various financial products (e.g. insurance) are available to take care of most of the risks associated with construction site.

INSURANCE AS RISK TRANSFER VEHICLE: The commonly available insurance polices to take care of constructional risks are:

• Contractors/Erection All Risks Insurance
• Basic Covers
• The following basic coverage is available under standard Contractors/Erection All Risks insurance:
• Material damage of property under construction
• Damage to Existing Property
• Material/s at site for construction
• Plant and Equipment at site
• Third party risks due to construction at site

Extensions of basic cover: The following additional coverage may be purchased under standard Contractors/Erection All Risks insurance:

• Coverage for maintenance period
• Cover for design failure/fault
• Manufacturer’s risk
• Trial tests
• Loss of future earning/profits (ALOP)
• Contractors Plant and Machinery
• Marine/Transit Risks

Perils: The following perils are covered under standard Contractors/Erection All Risks insurance:
Fire/Lightning, Riots/Strike/Civil Commotion, Natural Calamity (like earthquake, flood, tsunami, landslide etc.)
Theft, Etc. etc.,

Other insurances available for Construction/Erection Site Workmen Compensation (life), Personal Accident/Health
Insurance (life/health), Professional Indemnity (consultants/ contractors liability), Contractors Plant and Machinery Terrorism, Third Party Liability

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M RAZZAK CHAUDHARY SENIOR VICE PRESIDENT and Head of LAHORE SALES UNIT V

CAN YOU DESCRIBE TO US YOUR AVERAGE WORKING DAY.
On an average I work 12-14 hours a day and do not leave the office till my work for the day is complete. On an average day I first visit my clients, then arrive at the office around 12 noon. Then I attend to desk jobs. Lunch I take with my officers as this gives me an opportunity to talk to them informally and develop a good working
relationship with them. I am proud of my excellent team and it is because of them that LSU-V has written Rs 140.000 million premium in 2008. Throughout the day it is an open-door policy and officers come and talk to me regarding progress on assignments given to them or any problems they are facing. I leave the office around 7 in the evening and then catch-up on those clients who are available later in the day. Experience has proven that it is the best time to collect premium cheques because the ‘seth’ and the employee are both present.

WHAT ARE THE MOST INTERESTING ACTIVITIES OF YOUR JOB?
Developing customer relationship which we all know is a major contributor to success in the service sector. I will add that in developing this, I have also learnt a lot about the business of my clients and understanding it has given me an advantage too.

WOULD YOU RECOMMEND INSURANCE AS A PROFESSION TO SOME ONE AND IF SO WHY.
On the marketing side of insurance business there is wide scope and financial benefit, but it demands good people skills, self-confidence and patience. Also, willingness to work long hours. If a young person is willing to work hard and persistently he can be a success and prosper. Office job, on the other hand, can be routine job with regular hours. However if one is to progress in this job he needs to make contact with clients and meet them and service
them. I am proud to say that I joined NJI as a junior clerk in 1985 and have risen to be senior vice president. This should give hope to those intending to be insurance professionals.

WHAT AREAS OF INSURANCE BUSINESS NEED IMPROVEMENT AND WHO DO YOU THINK CAN BRING THE IMPROVEMENTS.
I think there is lot of scope for growth of insurance in Pakistan. Agriculture insurance with help of banks can be real service to the farmers. Health insurance can also sell quite well if we put our minds to it. There is also lot of untapped personal lines business. Honest and dedicated effort of our marketing officers can bring improvement in our industry is my opinion.

WHAT ARE YOUR INTERESTS OUTSIDE THE OFFICE?
“Talim” and “tarbiat” (nurturing and education) of my 4 children. By grace of Allah my eldest is studying in UK and has completed ACCA and is going on to do MBA. My elder daughter is doing BA Honours and younger daughter SSC from Kannaird College, whereas my youngest son is doing O Level. In addition to this, I give full attention to my mother who has been paralysed since three years. Every evening I spend time with her and always have breakfast with her. It is my belief that it is my mother’s blessings that have taken me far in my career. Our family
values are very dear to me and happily my wife gives me full support in the time and attention I give to my mother.

WHAT IS YOUR FAVOURITE QUOTATION?
Honesty is the cornerstone of all success, without which confidence and ability to perform shall cease to exist.

WHAT DOES SUCCESS MEAN TO YOU
Professional satisfaction.

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Distinction Holders:

NJI INSURANCE CERTIFICATE was introduced last year, with three tiers: basic, advanced and comprehensive. 23 officers from Karachi and Lahore have attained full qualification, with 5 of them securing distinction, as seen above. Special mention is made of an officer not in mainstream insurance yet successfully completing Level III with nearly 70% score.

It was one year of study with weekly in-house classes, and testing at each level, culminating in Level III. We congratulate all officers who achieved Level III Certificate. Their pictures appear on this page and the next.

 

Level One - 2nd Batch

THE COURSE RE-COMMENCED in March 2009 with fresh batch of 35 officers from Karachi and 10 from Lahore. From among them the following secured distinction in the written test

  • Maria Minhas, DM, Operations
  • Fasih Khursheed, DM, Operations
  • Maheen Javed, DM, Operations
  • Usman A Khan, DM, Operations
  • Adnan NIsar, DM, Plaza Branch
  • Hassan Siddiqui, DM, Operations
  • S Rida Arif, AM, Corporate Division
  • M Haroon Iqbal, DM, LSU-I
  • M Awais Bhatti, DM, LSU-III
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NJI AT SEMINARS

KARACHI INSURANCE INSTITUTE (KII) organised a seminar on Liability Insurance on 7 April 2009 which was graced by Mr Shariq Siddiqui, Chairman, Marine Group of Companies and Syed M Hussaini, CEO, KASB Modarba as they chaired the morning and afternoon sessions. Our JEVP-Operations Azfar Arshad (third picture on right) gave a comprehensive presentation on Commercial General Liability, covering premises, operational and product risks. Elements of the CGL Insurance policy were also covered in great detail. A worksheet activity was carried out making the participants eager to interact and stay alert as well as made the concepts easier to understand and implement. The various stages of liability claims and triggers were also a major point of discussion in the presentation which kept the interest of the participants till the very end.
L to r: Azfar Arshad; Abdur Rahim, Chairman
of KII and ED-Operations at NJI and Shariq
Siddiqui Chairman Marine Group of
Companies

The seminar by KII was attended by over 100 participants from the insurance industry. Other speakers included Mr Ahmed Salahuddin M.D, PICIC Insurance; Dr Sabeeh Jaffery, DGM, Allianz-EFU Health Insurance; Mr Khurram Ali Khan, Executive Director, EFU General and Mr Hasnain Nanjee, Director, Nanjee & Co. The speakers shed light on topics such as Hospital Legal Liability, Director’s & Officer’s Liability / Professional Indemnity Insurances and Liability Claims.

Fire Risk Assessment
ONE-DAY HIGHLY INTERACTIVE WORKSHOP on Fire Risk Assessment was organised by Mr Naseeruddin Humayun - Principal Consultant & CEO, MOSH CONSULTANTS alongwith his partner, Mr Akhtar Quddus on 29 April 2009.

NJI participated with AVP Naeem Zafar from Corporate Division; SM Iqbl Hussain from CU-I; Mgr S Imran Kazmi from BFC Branch (l to r: in 2nd picture); and Mgr Ahsanullah from Risk Management at the Head Office (1st picture).

Essence of the workshop was to exchange technical knowledge of participants in more beneficial manner and bring participants at same level of knowledge.

Our Managing Director was the chief guest and distributed the certificates to the participants. In his short but very effective speech, Mr Tahir Ahmed emphasised the value of regular workshops on Risk Management.


NJI’s Peshawar Branch moved to new location
at Deans Trade Centre

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IN SEARCH OF EXCELLENCE

TOM PETERS AND ROBERT WATERMAN in their book In Search of Excellence point to certain business assumptions that need re-thinking:

Bigger is better
Economies of scale may assume that low-cost producers are winners but reality has proved that customer-focus on cost is false because while customers talk cost they buy value. Big guys may go for economy of scale but smaller organisations do better being flexibile and act quickly to seize opportunities of niche markets.

Get the facts
Effective managers get facts within reasonable time frame and earn their high income by making educated guesses of where opportunities maybe and take decision.

Budget is the model
You need specific objectives to make your numbers, but it is equally important to have flexibility to modify plans and redirect resources.

Decision making is the manager’s most important job
Decision making, implementing and executing are of equal importance. What good is a strategy if it cannot be executed by all. Build your strategy from your advantage, down to its implementation and execution.

Control is everything
Extreme measures of control minimise mistakes but they also stifle creativity, reaching individual potential, and drive out the best and the bright. It is a well-paid price for developing high-achievers. Let your people learn from their mistakes and not repeat them.

Incentives yield performance
Money motivates but only for short term. Intangibles are far more effective motivators. Motivation comes when people love their jobs and cant think of anything else they could be doing. This is the essence of management.

Finance people are good managers
False. Finance is management of money and assets, management is employees working together and communicating to achieve result. Increasing earnings equals security Beware of improving your earnings by liquidating the business, and failing to invest in the future. Earnings through growth is the only measure of a firm’s health.

WILL DEGREE “X” IMPROVE MY CHANCES TO GET A JOB OR TO GET PROMOTED?

AN OFT HEARD QUESTION but fact of the matter is that a degree cannot get you a job or a promotion. In itself, a degree is basically just a piece of paper.

The change in your behaviour through acquired Knowledge, Skills and Abilities, abbreviated as KSAs, that gets you a particular job or promotion. Some people even after obtaining several degrees fail to acquire the requisite change in behaviour.

Employers may encourage staff to get higher or professional qualification and employees eagerly pursue these
qualifications in whichever manner they possibly can and then await their promotion letters. Sadly, those letters never materialise because although the employee has the pre-requisite degree or qualification, he fails to accompany it with the more critical behavioural change.

We often say “Knowledge is power” but then there is lot of knowledge in this world but very few powerful people. This is because applied knowledge is true power.

Do not waste your time and money if you only plan to get a degree or a qualification without a plan to apply the acquired knowledge.

(Source: “Workplace Sanity” by Rahila Narejo in the Sunday DAWN)

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Congratulations

We congratulate Manager-Administration Iqbal Yousuf
Siddiqui and his wife on the birth of their son MUHAMMAD ANAS SIDDIQUI on June 04, 2009.

Annual NJI Cricket

The 2009 NJI Cricket Tournament was the fourth edition of the tournament and was played in Karachi from 8 March to 4 April 2009, using the sport’s One Day International format. There were total of 19 matches.

The 9 competing teams were initially divided into two groups, with the two best-performing teams from each group moving to semifinals. From this, NJI Cheetahs, NJI Eagles, NJI Lions and NJI Tigers won through to the semi-finals, with NJI Tigers defeating NJI Eagles in the final to win their third tournament.

Notable events
* The Managing Director, Mr Tahir Ahmed, was the chief guest at the Finals and awarded prizes
* Major upset in the tournament occured when NJI Zebras defeated NJI Eagles in their group match
* Syed Muhammad Hammad Ali of NJI Lions made the record of highest individual score i.e 83 runs in an eight
overs limited game
* Mr Naveed Khan of NJI Eagles was declared man of the match for first semifinal and Mr Faisal Ahmed Khan of
NJI Tigers for the second semifinal
* In the final Mr Azfar Arshad performed very well specially in terms of batting and was declared the man of the
match
* Mr Fasihuddin Khan on his brilliant all-round performance throughout the tournament was declared man of the series
* JSVP Munir-ul-Haq, along with Mirza Iqbal Baig host of Geo Sports programmes, kept the audience engaged with their commentary

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News & Events
News & Events
Press Releases
NJI Newsletter (FORWARD)
Quarter 1 (Jan-Mar 2010)

Quarter 4 (Oct-Dec 2009)

Quarter 3 (July-Sep 2009)
Quarter 2 (April-June 2009)
 
 
 
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